Case Study
PEGA Smart Investigate for Payments
Banking Labs team replaced PEGA Payments and PEGAWorks with Smart Investigate and PRPC to enhanced efficiency and accuracy with minimal customization for a leading NA Bank.
The Problem
Demanded replacement with Smart Investigate and PRPC.
Increased complexity and management of inquiry and exception management across Trade Management Operations, managed by PegaWorks. The ops include:
- WIRE transfer (SWIFT and NON-SWIFT Message’s) and Settlement
- NOSTRO Management, Compensation
- Case Management
OUR APPROACH:
PEGA Smart Investigate (PEGA SI) for Payments was implemented, with our team’s good architectural decisions, to address many challenges including transaction exceptions and automating the inquiry and exception management activities.
PEGA SI automatically handles receipt and processing of incoming messages, sending of outbound correspondence in Fed Service, SWIFT, and other formats, searching for related transactions, and processing of compensation claims and adjustments.
The Approach
Technology
The project demanded a deep architectural expertise.
Leading NA Bank
PEGA Smart Investigate for Payments
Our team’s institutional knowledge enabled to implement PEGA Smart Investigate for Payments effectively in record time. This new solution reduced financial risk and operating cost by dramatically improving investigator productivity and improves customer service through faster turnaround.
- This implementation improved process efficiency.
- Improved Payment workflow, straight thru processing (STP)
- Reduced manual effort by 60%
Value Creation
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